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Understand Your Rights Before You Open an Account

Our legal framework sets out what you can expect from bit99, what we expect from you, and how your account, wallet and data are handled — all subject to the laws and eligible regions that apply where you are in Pakistan.

Jurisdiction-dependent accessAccount and wallet policyJazzCash, Easypaisa, Raast conditionsData and privacy termsContact rights
bit99 Understand Your Rights Before You Open an Account
POLICY CONTACT PATHS

Reach Us About Any Legal or Account Query

If a policy condition is unclear, or if you want to raise a concern about your account rights, there are three ways to get a response from our team. Each path is monitored and handled by staff who can access your account record. Have your registered JazzCash, Easypaisa or Raast number ready when you contact us — it speeds up identity verification on our side.

Team online

Live Chat

Open the chat widget from any page on bit99. Our team can pull your account record directly and respond to policy questions or account-status queries in the same session.

Email Support

Send a detailed policy or data-rights request to our support address. Include your registered mobile number and the specific clause or account action you are asking about.

Account Help Centre

Log into your account and open the Help section. Submitted requests there are linked to your account record automatically, which removes the need for separate identity checks.

ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Security

We take the handling of your account data and payment details seriously. Your registered wallet information — whether that is a JazzCash number, Easypaisa account or Raast-linked bank detail — is stored in encrypted form and is only accessed for transaction verification and identity matching. You have the right to request a copy of the data we hold on you, to ask for corrections, and to request account closure. Requests of this kind are processed through our email support path.

Encrypted Wallet Storage

JazzCash, Easypaisa and Raast account details are encrypted at rest. They are only decrypted during active transaction verification and are never shared with third-party marketers.

Cookie and Session Policy

We use session cookies to keep your lobby state between the sportsbook and casino sections. Analytical cookies help us improve navigation. You can adjust cookie preferences in your browser settings.

Data Access and Correction Rights

You can request a copy of your account data or ask us to correct inaccurate details at any time. Send your request to support with your registered mobile number and we will respond within a reasonable period.

Account Closure and Retention

You may request account closure through our Help Centre. We retain transaction records for the period required under applicable financial regulations, after which personal data is deleted or anonymised.

Common Questions About Our Policy and Your Rights

These are the questions we get most often about account terms, data rights and legal conditions on bit99. If your question is not here, use the live chat or email path in the support section above.

Access depends on local law and the eligible region you are in. Check whether your location permits online account activity of this kind before opening an account with us.

Email our support team with your registered JazzCash, Easypaisa or Raast number and a written data-access request. We will confirm receipt and provide a response within a reasonable time.

Yes. Send a correction request through email support or the in-account Help Centre. Include the specific detail that is wrong and the correct version, and we will process it after identity verification.

Any remaining balance is returned to the payment rail used for your last deposit — JazzCash, Easypaisa or Raast — after standard identity and withdrawal verification. Account closure does not forfeit cleared funds.

We notify you through your registered contact details before material changes take effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

We retain transaction data for the period required under applicable financial regulations. Once that period ends, personal data is either deleted or anonymised. You can ask about the specific period via email support.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.