Reference

How bit99 Handles Your Personal Information

Your account details, payment data and browsing behaviour are handled with care at bit99. This policy explains what we collect, why we collect it, how long we keep it, and what you can do if you want to access, correct or remove your information…

Account data protectedJazzCash, Easypaisa, Raast payment data handled securelyCookie controls availableData access requests acceptedPakistan-based account support

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What We Collect and Why It Matters

bit99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to operate it — your name, contact details, date of birth and the payment method you choose to use. If you deposit via JazzCash, Easypaisa or Raast, we record the transaction reference and wallet identifier to

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verify the payment and match it to your account. We do not store your full mobile banking PIN or password at any point. Browsing data, including page visits and session length, is collected through cookies and helps us keep the site working correctly on your device.
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We may also collect device identifiers when you access bit99 through a mobile browser. This data is used to maintain your account, process withdrawals, detect unusual activity and improve how the platform responds to your account actions. We share data with payment processors only to the
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extent needed to complete a transaction. We do not sell your personal information to third parties. Data is retained for as long as your account is active and for a period after closure as required under applicable law in jurisdictions where we operate. Access to your
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data and the scope of your rights depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access your personal data, request a correction or ask us to delete your account information, you can reach our support team through the channels below. For payment-related data queries — such as confirming which JazzCash or Easypaisa transaction records we hold — include your account username and the approximate transaction date so we can locate the right records quickly.

Team online

Live Chat

Open the chat widget from any page on bit99. Describe your data request and our team will log it and confirm receipt.

Email Support

Send your data access or deletion request to our support email. Include your registered account name for faster handling.

Account Help Centre

Log in and head to the Help section to raise a privacy ticket directly linked to your account. This keeps all correspondence in one place.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data integrity are part of how bit99 operates day to day — not an afterthought. SSL encryption covers every connection between your device and our servers, so your login session, account wallet actions and payment data all travel over a secured channel. Here is how we approach the four areas that matter most to your privacy.

Account Security

Passwords are stored in hashed form. We use OTP verification during login and account changes to confirm it is actually you making the request.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences from your browser settings at any time.

Data Retention

Active account data is kept for as long as your account remains open. After closure, we retain records only as required by applicable law in the regions where we operate.

Requesting Changes

You can request access, correction or deletion of your personal data through live chat or email. We aim to acknowledge requests promptly and respond in full within the period required by applicable law.

What You Asked About Your Privacy at bit99

These are the questions we hear most often about how bit99 handles personal data, what rights you hold over your information, and how to act on those rights through your account.

We collect your name, email address, date of birth and the contact number linked to your account. If you use JazzCash, Easypaisa or Raast, we also record the wallet identifier tied to each transaction.

We share transaction data with payment processors — such as JazzCash or Easypaisa networks — only to complete or verify a payment. We do not sell your personal or financial data to advertisers or data brokers.

Contact our support team via live chat or email with your account username. We will locate your records and provide a summary of the data we hold, subject to applicable law in your region.

Yes. Submit a deletion request through live chat or the Help section of your account. We will process it in line with applicable law; some records may be retained for a legally required period after closure.

We use session cookies to keep your login active and analytics cookies to monitor page performance. You can disable non-essential cookies through your browser settings without losing access to the platform.

We retain account and transaction records for the period required by the applicable law of the jurisdictions where we operate. Once that period passes, records are removed from active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountbit99 Login InfoFAQ

How bit99 Handles Your Personal Information

Contact Us About Your Data

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Account Security

Cookie Controls

Data Retention

Requesting Changes

What You Asked About Your Privacy at bit99

01 What personal information does bit99 collect when I register?

02 Does bit99 share my payment data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask bit99 to delete my account and personal data?

05 How does bit99 use cookies and can I turn them off?

06 How long does bit99 keep my information after I close my account?

Privacy Policy

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